General terms and conditions of business
to the seller
Bataillon Belette GmbH, Schaumainkai 39, 60594 Frankfurt am Main, Germany, Managing Directors: Pia Buck, Daniel Buck, Registration court: Frankfurt District Court, Registration number: HRB 109306, Germany, email@example.com (hereinafter “Seller”),
apply to all contracts that a consumer or entrepreneur within the meaning of the German Civil Code (hereinafter “customer”) concludes with the seller with regard to the services and/or goods presented by the seller in his online shop.
1.2 The version of our General Terms and Conditions valid at the time the contract is concluded is decisive. The inclusion of the customer's own terms and conditions is hereby rejected unless we expressly agree to their validity in writing.
2) Conclusion of contract
2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but only serve to enable the customer to submit a binding offer.
2.2. The essential features of the goods offered by the seller can be found in the individual product descriptions on the seller's website.
2.3 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected services and/or goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the services and/or goods contained in the shopping cart by clicking on the button that completes the ordering process . The customer can also submit the offer to the seller by post.
2.4 The seller can accept the customer's offer within five working days, - by sending the customer a written order confirmation or an order confirmation in text form (e-mail or fax), whereby the receipt of the order confirmation by the customer is decisive, or - by he delivers the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or - by asking the customer to pay after placing his order.
If several of the aforementioned alternatives are present, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
2.5 The deadline for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth working day following the sending of the offer.
2.6 When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer in text form (by email) after sending his order along with these General Terms and Conditions. However, the contract text can no longer be accessed by the customer via the seller's website after the order has been sent.
2.7 Before bindingly submitting the order via the seller's online order form, the customer can continually correct his entries using the usual mouse and keyboard functions. In addition, all entries are displayed again in a confirmation window before the order is bindingly submitted and can also be corrected there using the usual mouse and keyboard functions.
3) Electronic communication
3.1 You, the customer, agree that contract-related communication may take place in electronic form.
3.2 Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address he provided to process the order is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
4) Cancellation policy
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, please only use our returns portal.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier
You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract.
The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
End of revocation
the right of withdrawal
According to Section 312g Paragraph 2 of the German Civil Code (BGB), a right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
6.1 Validity of prices
All prices stated on our website are gross prices (including VAT). The prices apply at the time of ordering
6.2 Unless otherwise stated in the seller's product description, the prices stated are total prices and include statutory sales tax. Any shipping and delivery costs incurred are listed in the product description and will be shown separately on the invoice.
6.3 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for transferring money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may be incurred in relation to the money transfer even if the delivery does not take place to a country outside the European Union but the customer makes the payment from a country outside the European Union.
6.4 The customer can make payment by credit card, PayPal, instant transfer, amazon pay or shopify pay.
6.5 The purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline.
7) Delivery and
Availability of goods
7.1 Goods are delivered exclusively by post to the delivery address specified by the customer. Deviating from this, if you select the PayPal payment method, the delivery address provided by the customer with PayPal at the time of payment is decisive. Unless otherwise agreed, the delivery period is 2 to 3 days after the seller accepts the customer's offer. If delivery is delayed, the seller will inform the customer immediately by email. It is not possible to collect the goods yourself.
7.2 If the shipped goods are returned to the seller by the transport company because delivery to the customer was not possible, the customer will bear the costs for the unsuccessful shipping. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller informs him the service had been announced a reasonable time in advance.
7.3 If an ordered and selected product is permanently unavailable at the time of the customer's order, we will inform the customer of this immediately by email. In this respect, we refrain from issuing an order confirmation. A contract is not concluded in this case.
7.4 If the product ordered by the customer in the order is only temporarily unavailable, we will also immediately inform the customer of this in the order confirmation by email. If delivery is delayed by more than two weeks, the customer has the right to withdraw from the contract.
7.5 If it turns out after conclusion of the contract that an ordered product is permanently unavailable, we will inform the customer immediately by email. Both the customer and we can withdraw from the contract.
7.6. In the event of withdrawal according to 7.4 and 7.5, we will immediately reimburse the customer for any payments already made.
8) Retention of title
The delivered goods remain our property until full payment.
9) material and legal defects,
Our goods are subject to statutory liability law for defects. There are no special warranty claims against us regarding statutory defect claims, unless corresponding promises are expressly stated in the product description.
to customer service
10.1. The seller is liable to the customer in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.
10.2. In other cases, the seller is liable - unless otherwise stipulated in 10.3 - only in the event of a breach of a contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance you as a customer can regularly rely (so-called cardinal obligation), limited to Compensation for foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provisions in 10.3.
10.3 Our liability for damages resulting from injury to life, body or health and under the Product Liability Act remains unaffected by the above liability limitations and exclusions.
10.4 You can reach our customer service for questions, complaints and objections at the email address: firstname.lastname@example.org
11) Final provisions
11.1 The contract is concluded in German. Translations into other languages are for informational purposes only. In the event of contradictions, the German text takes precedence.
11.2 The order text is not saved by the seller and can no longer be accessed after the ordering process has been completed. However, you can print out your order details immediately after submitting the order.
11.3 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
11.4 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer is our registered office in Frankfurt am Main.
If you want to cancel the contract, please fill out this form and send it back