Withdrawal Policy


Right of Withdrawal


You have the right to withdraw from this contract within a period of fourteen days without stipulating any reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, acquired material possession of the goods.  To exercise your right of withdrawal, you must inform

DS Produkte GmbH, Am Heisterbusch 250, 19258 Gallin, Germany, telephone: +49 38851 314 347, email: service@bataillonbelette.de

by means of a clear explanation (e.g. a letter sent by post, telefax or email) about your decision to withdraw from this contract. Though not obligatory, you may use the accompanying template withdrawal form for this purpose.

You may use the template withdrawal form or send your notification of withdrawal via email to: service@bataillonbelette.de. In order to observe the withdrawal period, it is sufficient to send notice that you are exerting your right of withdrawal before the withdrawal period has expired.


Consequences of Withdrawal

If you withdraw from this contract, we must repay all payments that we have received from you, including delivery costs (with the exception of additional costs that result from you having chosen a different type of delivery to the economical standard delivery we offer) without delay and at the latest within fourteen days from the day on which notice of your withdrawal from this contract was received by us. For this repayment, we will use the same means of payment that you used during the original transaction, unless explicitly agreed otherwise with you; in no event will fees be charged to you as a consequence of this repayment. We may refuse repayment until we have received the goods to be returned or until you provide proof that you have returned the goods, depending on which of these events occurs earlier.

You must return or hand over the goods without delay, and in any event within fourteen days at the latest from the day on which you informed us of your withdrawal from this contract, to the following address:

DS Produkte GmbH
Am Heisterbusch 250
19258 Gallin

The withdrawal period is considered to be observed if you dispatch the goods to us before the period of fourteen days has expired. You are liable for the immediate costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the condition, properties and functioning of the goods.


Information on Online Dispute Resolution

The European Commission has set up an internet platform for online dispute resolution, which can be found at: http://ec.europa.eu/consumers/odr.

According to information provided on the website (from 07.01.2016), this internet platform will begin operation on 15.02.2016. It is intended to serve as a contact point for out-of-court dispute settlements that result from contracts concluded on or via the internet, insofar as a consumer is involved in the transaction.


You can find our withdrawal form here. (PDF)

Bataillon Belette